Hello! How can we help you?

Reservation at Jupiter Residences

• How to book accommodation with Jupiter Residences?
• What payment methods are accepted?
• Does Jupiter Residences have a loyalty program? What can I expect?
• How to request a receipt?
• How do I update my contact information?
• Once the pre-arrival verification process is complete, when will I receive instructions on how to access my Jupiter Residences accommodation?
• Are there any additional fees or costs?
• When and how should I pay?
• Is there a security deposit?
• How do I extend my reservation?
• My receipt is incorrect. How can I correct it?
• Why was my reservation cancelled?

Registration

• How to complete the pre-arrival check at Jupiter Residences?
• How do I share my stay details with another guest in my group?
• What is the pre-arrival verification process at Jupiter Residences?
• How will Jupiter Residences verify my identity?
• How will Jupiter Residences store and protect my personal information?
• Do I need to complete the pre-arrival verification process if I booked through a third-party platform?

Stay with Us

• How do I change my notification settings?
• What parking options are available?
• How to access Wi-Fi?
• What are your house rules?
• How do I request early check-in or late check-out?
• Do you offer daily cleaning service?
• How to request a travel cot for a baby?
• Do I need to bring my own toiletries?
• How to find or report a lost item?
• Need a place to store your luggage?
• Do you offer services to celebrate special occasions?
• How do I report a problem during my stay?
• Can I receive mail and parcels at my Jupiter Residences accommodation?
• I want to tell you about a recent stay, how do I proceed?
• Will my Jupiter Residences accommodation have cable TV?